ph002 Terms & Conditions

1. Acceptance of Terms

By accessing, registering on, or using any part of the ph002 platform (accessible at ph002.co and all associated subdomains and mobile interfaces, collectively the "Platform"), you ("User," "Player," or "you") agree to be legally bound by these Terms & Conditions ("Terms"), our Privacy Policy, and any additional rules, policies, or guidelines published on the Platform from time to time.

If you do not agree with any part of these Terms, you must immediately cease using the Platform and close your account. Continued use of the Platform after any amendments to these Terms constitutes your acceptance of the revised Terms.

These Terms constitute the entire agreement between you and ph002 concerning your use of the Platform and supersede all prior agreements, representations, or understandings, whether written or oral.

2. Eligibility

Access to and use of ph002's gaming services is subject to the following eligibility requirements, each of which must be satisfied at all times:

• Age: You must be at least twenty-one (21) years of age. ph002 strictly prohibits access by persons under 21, consistent with PAGCOR online gaming guidelines applicable in the Philippines. ph002 reserves the right to request age verification documentation at any time and to suspend or permanently close any account where the age requirement is not satisfied.
• Jurisdiction: You must be physically located in a jurisdiction where online gaming is not prohibited by applicable law. It is your sole responsibility to determine whether your use of the Platform is lawful in your jurisdiction before registering or placing wagers.
• Legal Capacity: You must have full legal capacity to enter into a binding agreement. Persons under legal guardianship, declared incompetent by a court, or otherwise lacking legal capacity are not eligible to register.
• One Account Per Person: Each individual may hold only one (1) registered account on the ph002 Platform. Duplicate accounts are strictly prohibited and will result in suspension of all associated accounts and forfeiture of balances pending investigation.
• Not Self-Excluded: You must not be subject to any self-exclusion order, cooling-off period, or access restriction imposed by ph002 or any other gambling operator or regulatory authority.

ph002 reserves the right to verify eligibility at any stage of the account lifecycle and to take appropriate action, including account closure and balance forfeiture, where eligibility requirements are found to have been breached.

3. Account Registration

To access real-money gaming features on ph002, you must complete the account registration process. By registering, you represent and warrant that:

• All information provided during registration — including your full legal name, date of birth, email address, and Philippine mobile number — is accurate, current, and complete.
• You will promptly update your account information if any details change.
• You will not impersonate any person or entity or misrepresent your identity or affiliation with any person or entity.
• You understand that ph002 is required to conduct Know Your Customer (KYC) identity verification before processing any withdrawal. KYC documentation may include a government-issued Philippine ID (e.g., PhilSys National ID, UMID, Passport, or Driver's License), proof of address, and a selfie verification. Failure to complete KYC within the timeframe specified by ph002 may result in withdrawal delays or account suspension.

ph002 reserves the right to decline any registration application without obligation to provide reasons.

4. Account Security

You are solely responsible for maintaining the confidentiality and security of your ph002 login credentials, including your password and any two-factor authentication (2FA) codes. ph002 strongly recommends that you:

• Use a strong, unique password not shared with any other service.
• Enable two-factor authentication via your registered Philippine mobile number.
• Never share your login credentials with any third party, including persons claiming to be ph002 representatives.
• Log out of the Platform after each session, particularly when using a shared or public device.
• Notify ph002 support immediately upon becoming aware of any unauthorised access to, or suspicious activity on, your account.

ph002 will not be liable for any loss or damage arising from your failure to comply with these security obligations. Any activity conducted through your account using valid credentials will be deemed to have been authorised by you unless you have previously notified ph002 of a security compromise.

5. Deposits & Withdrawals

All financial transactions on the ph002 Platform are conducted in Philippine Peso (PHP). The following terms apply to all deposits and withdrawals:

• Accepted Payment Methods: GCash, PayMaya, BPI, BDO, and Metrobank. ph002 reserves the right to add, modify, or remove accepted payment methods at any time.
• Minimum Deposit: ₱100 for e-wallet methods (GCash, PayMaya); ₱500 for bank transfers (BPI, BDO, Metrobank).
• Withdrawals: Withdrawals are processed only to the payment method used for the most recent deposit, subject to KYC verification. ph002 may require additional verification documentation before processing withdrawal requests. Processing times are estimates only and may be affected by third-party provider conditions.
• Ownership of Funds: You may only deposit funds that belong to you and are free from any encumbrance or third-party claim. ph002 prohibits the use of payment methods belonging to third parties.
• Anti-Money Laundering: ph002 complies with applicable Philippine anti-money laundering regulations. All transactions are subject to monitoring, and ph002 reserves the right to delay or block transactions pending AML review.

6. Bonuses & Promotions

From time to time, ph002 may offer bonuses, free spins, cashback credits, and other promotional incentives ("Promotions") to registered players. The following general terms apply to all Promotions unless otherwise specified in the individual promotion's terms:

• Each Promotion is subject to specific wagering requirements, minimum odds restrictions, eligible game restrictions, time limits, and maximum withdrawal caps as published at the time the Promotion is offered.
• Promotions are available to one account per person, per household, per device, and per IP address. ph002 reserves the right to withdraw Promotion eligibility where abuse or circumvention is suspected.
• Bonus funds cannot be withdrawn directly; they must be wagered in accordance with the applicable wagering requirement before any withdrawal is permitted.
• ph002 reserves the right to modify, suspend, or withdraw any Promotion at any time without prior notice, subject to honouring any Promotion commitments already accepted by eligible players in good faith.
• Any attempt to exploit bonus terms through matched betting, arbitrage, or other advantage-play strategies not permitted under the specific promotion terms may result in the cancellation of the bonus and associated winnings, and potentially account closure.

7. Gaming Rules

By participating in any game offered on the ph002 Platform, you acknowledge and agree that:

• All games are governed by their respective individual game rules, which are accessible within the game interface. In the event of conflict between individual game rules and these Terms, the individual game rules shall prevail with respect to the mechanics of that specific game.
• For computer-generated games (slots, RNG table games, specialty games), all outcomes are determined by certified Random Number Generator (RNG) software. RTP figures for all RNG games are published in the game information panel.
• For live dealer games, outcomes are determined by the physical results of dealing cards, spinning roulette wheels, or rolling dice, as captured by live video feed. ph002 is not responsible for network interruptions affecting live game streams, but will apply fair resolution procedures for disconnections occurring during an active wager.
• ph002 reserves the right to void bets placed as a result of technical errors, software malfunctions, or obvious pricing mistakes.
• For sports betting, bets are accepted subject to the sports betting rules published in that section of the Platform. ph002 reserves the right to limit stakes, suspend betting markets, and void bets at its discretion in accordance with those rules.

8. Prohibited Conduct

The following conduct is strictly prohibited on the ph002 Platform. Violation of any prohibition in this section may result in immediate account suspension, forfeiture of balances, and referral to appropriate Philippine law enforcement authorities:

• Providing false, misleading, or fraudulent information at any stage of account registration, KYC verification, or any transaction.
• Using the Platform if you are under 21 years of age or are otherwise ineligible under Section 2 of these Terms.
• Opening or operating more than one account on the Platform.
• Engaging in, facilitating, or attempting any form of fraud, money laundering, or other financial crime through the Platform.
• Using automated software, bots, scripts, or artificial intelligence tools to interact with the Platform in a manner not intended for human players.
• Colluding with other players or third parties to gain an unfair advantage in any game.
• Exploiting software bugs, errors, or vulnerabilities. Any bugs discovered must be reported to ph002 support immediately; failure to do so and exploitation of a known bug may result in account closure and legal action.
• Engaging in any conduct that harasses, abuses, or intimidates other players, ph002 staff, or agents of ph002.

9. Responsible Gaming

ph002 is committed to promoting responsible gaming among all players. In accordance with this commitment and applicable PAGCOR guidelines:

• All gaming activities on the ph002 Platform are strictly for players aged 21 and above.
• ph002 provides players with tools to manage their gaming activity, including deposit limits (daily, weekly, and monthly), session time reminders, cooling-off periods, and self-exclusion options accessible through account settings.
• Self-exclusion requests are processed within 24 hours of submission. During a self-exclusion period, your account will be closed to gaming activity, and ph002 will use reasonable technical measures to prevent re-registration.
• ph002 does not extend credit to players. Gaming must be funded exclusively from a player's own deposited funds.
• If you believe your gaming behaviour is causing harm to yourself or others, please use the self-exclusion tools available in your account settings and seek support from appropriate counselling services.

For further guidance on responsible gaming, please visit our dedicated Responsible Gaming page.

10. Intellectual Property

All content on the ph002 Platform — including but not limited to software, graphics, game assets, brand identity, logos, text, databases, and the arrangement thereof — is owned by or licensed to ph002 and is protected by applicable Philippine and international intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform for your personal, non-commercial gaming purposes only. This licence does not include any right to copy, reproduce, distribute, publicly display, modify, reverse-engineer, or create derivative works from any Platform content.

The ph002 name, logo, and all associated marks are trademarks of ph002. Unauthorised use of ph002 trademarks is strictly prohibited.

11. Limitation of Liability

To the maximum extent permitted by applicable Philippine law:

• The ph002 Platform is provided on an "as is" and "as available" basis without warranties of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement.
• ph002 does not guarantee that the Platform will be uninterrupted, error-free, or free from viruses or other harmful components.
• ph002 shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits or gaming winnings, arising from your use of or inability to use the Platform.
• ph002's total aggregate liability to you for any claim arising from your use of the Platform shall not exceed the total value of funds deposited by you in the thirty (30) days immediately preceding the claim.

Nothing in these Terms excludes or limits ph002's liability for fraud, gross negligence, or any other liability that cannot be excluded under Philippine law.

12. Termination & Account Closure

You may close your ph002 account at any time by contacting customer support. Upon closure, any remaining eligible balance (net of bonuses subject to unfulfilled wagering requirements) will be refunded to your verified payment method within a reasonable timeframe.

ph002 reserves the right to suspend or permanently close your account at any time without prior notice where:

• You have breached any provision of these Terms.
• ph002 has reasonable grounds to suspect fraudulent activity, money laundering, or other illegal conduct.
• Required by applicable law, regulation, or a court order.
• Continued operation of your account would expose ph002 to regulatory, legal, or reputational risk.

In cases of account closure for breach, ph002 reserves the right to forfeit any bonus balances and, where applicable, winnings derived from prohibited conduct.

13. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Republic of the Philippines. Any dispute arising from or in connection with these Terms that cannot be resolved through good-faith negotiation between the parties shall be submitted to the exclusive jurisdiction of the appropriate courts of the Philippines.

For regulated gaming matters, the applicable regulatory framework under PAGCOR's online gaming licensing regime shall take precedence to the extent it conflicts with the dispute resolution provisions above.

14. Amendments

ph002 reserves the right to amend these Terms at any time. Material amendments will be notified to registered players via email or an in-platform notification at least seven (7) days before the amendment takes effect, except where immediate amendment is required for legal or regulatory compliance reasons.

Continued use of the Platform after the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not accept the revised Terms, you must cease using the Platform and request account closure before the amendment takes effect.

The most current version of these Terms is always available on this page. The "Last updated" date at the top of this page indicates when the Terms were most recently revised.

15. Contact Us

If you have any questions, concerns, or complaints regarding these Terms or your ph002 account, you may contact our support team through the following channels:

• Live Chat: Available 24/7 via the chat widget on ph002.co
• Messenger / Viber: Available through ph002's official social channels
• Email: [email protected] (plain text — not a clickable link)

Our team typically responds within 3–5 minutes via live chat and Viber, and within 24 hours for email enquiries. All formal legal correspondence must be submitted in writing to ph002's registered business address as published on the Platform.