ph002 Frequently Asked Questions

Click the Register button on ph002.co and fill in your full name, date of birth, email address, and Philippine mobile number. You will receive an OTP to verify your number. Once verified, your ph002 account is active and you can make your first deposit. The whole process takes under two minutes on mobile.

ph002 requires a valid Philippine government-issued ID — PhilSys National ID, UMID, Passport, or Driver's License — plus a recent selfie holding the ID. You may also be asked for a proof of address (a utility bill or bank statement showing your name and address). KYC is mandatory before your first withdrawal is processed.

No. ph002 allows only one registered account per person, per household, and per device. Duplicate accounts are detected during KYC and will result in suspension of all associated accounts. Any balances held in duplicate accounts are subject to forfeiture pending investigation under our Terms and Conditions.

On the ph002 login page, click "Forgot Password" and enter your registered email address or mobile number. An OTP reset link will be sent to your phone. Follow the link, set a new password, and log in. If you no longer have access to the registered number or email, contact ph002 support via live chat for assisted account recovery.

You can request permanent account closure by contacting ph002 support via live chat or email. Before closing, ph002 will process any eligible remaining balance to your verified withdrawal method. If you are closing due to problem gambling concerns, we strongly recommend activating self-exclusion through Account Settings first — it takes effect faster than a formal closure request.

The minimum deposit at ph002 is ₱100 via GCash and PayMaya. For bank transfers through BPI, BDO, or Metrobank, the minimum is ₱500. All balances are held in Philippine Peso and there are no currency conversion fees for local payment methods.

GCash deposits at ph002 are credited instantly in most cases — typically within 30 seconds to 2 minutes of payment confirmation. If your balance has not appeared after 5 minutes, check your GCash transaction history to confirm the payment was deducted, then contact ph002 live chat with your reference number for immediate assistance.

Withdrawals to GCash from ph002 are typically processed within 15 minutes to 2 hours during normal operating conditions. Processing times may extend to 24 hours during peak periods or if a transaction is flagged for routine AML review. KYC must be fully verified before your first withdrawal. ph002 does not charge withdrawal fees for GCash cashouts.

Yes. ph002 supports withdrawals to BPI, BDO, and Metrobank. Bank transfer withdrawals typically take 1 to 3 business days after ph002 approves the request. You must submit your full account name, account number, and bank branch during the withdrawal request — make sure the account name matches your KYC-verified name exactly to avoid delays.

The minimum withdrawal amount at ph002 is ₱200 for GCash and PayMaya, and ₱500 for bank transfers via BPI, BDO, or Metrobank. There is no maximum withdrawal cap for verified accounts, though large withdrawals may be subject to additional verification under ph002's AML compliance procedures.

ph002 does not charge fees on deposits or withdrawals for GCash, PayMaya, BPI, BDO, or Metrobank transactions. Your payment provider (GCash or your bank) may charge their own standard transfer fees depending on your account type and the amount — ph002 has no control over third-party provider charges.

ph002 offers a broad game library including live dealer casino tables (baccarat, roulette, blackjack, sic bo), online slots from leading providers, bingo, Hi-Lo card games, and Double Fortune. Sports betting covers PBA, NBA, UFC, international football, and boxing. All games are accessible on mobile browsers — no app download required.

ph002's RNG-based games use certified random number generation technology audited by independent testing laboratories. RTP (Return to Player) rates for all slot and RNG table games are published within each game's information panel. Live dealer outcomes are determined by physical cards, wheels, and dice captured on live video — there is no possibility of software manipulation in live games.

Yes — ph002 is fully optimised for mobile browsers. You can access the complete game library, deposit, withdraw, and manage your account from any Android or iOS device through your browser (Chrome or Safari recommended) without downloading a separate app. The mobile interface automatically adjusts to your screen size.

RTP (Return to Player) is the theoretical percentage of total bets that a slot game returns to players over a large number of spins. A slot with 96% RTP returns ₱96 for every ₱100 wagered on average over millions of spins — it does not mean you will get back 96% in a single session. ph002 publishes each game's RTP in the game info panel so you can compare before playing.

Yes. ph002's sportsbook covers PBA (Philippine Basketball Association) games throughout the season, including the Philippine Cup, Commissioner's Cup, and Governors' Cup. Filipino boxing matchups, including world title fights, are also covered. Beyond local sports, ph002 offers NBA, UFC, international football (Premier League, La Liga), and other major global events.

ph002 runs regular welcome deposit bonuses for newly registered Filipino players. The exact welcome bonus terms — including the match percentage, maximum bonus amount, eligible games, and minimum deposit — are published on the Promotions page and may vary. Check the current offer when you register, as ph002 updates promotions periodically.

Wagering requirements (also called playthrough or rollover) specify how many times you must bet bonus funds before you can withdraw winnings derived from a bonus. For example, a 20x wagering requirement on a ₱500 bonus means you must place ₱10,000 in qualifying bets before the winnings become withdrawable. ph002 clearly states the wagering requirement in every individual promotion's terms.

Yes — all ph002 bonuses have an expiry date. The specific validity period (typically 7 to 30 days from the date the bonus is credited) is stated in each promotion's individual terms. If the wagering requirement is not completed before the bonus expires, the bonus and any associated winnings will be forfeited. Always check the promotion page for exact expiry terms.

ph002 rewards consistent players through a tiered loyalty program. As you wager more, you progress through levels that unlock higher cashback rates, faster withdrawal processing, dedicated account managers, and exclusive bonus offers. Details of the current loyalty tier structure and point accumulation rates are available on the Promotions page after you log in.

No. Bonus funds at ph002 must complete the stated wagering requirement before any winnings derived from bonus play can be withdrawn. Your cash balance (from deposits) is always withdrawable at any time — wagering requirements apply to the bonus portion only. The Promotions page clearly shows your current wagering progress for each active bonus in your account.

ph002 operates in compliance with applicable Philippine gaming regulations. Online gaming in the Philippines is regulated by PAGCOR (Philippine Amusement and Gaming Corporation). ph002 is an English-language platform serving the Philippines market and operates within the applicable regulatory framework. Players are responsible for confirming that online gaming is legal in their specific jurisdiction before registering.

You must be at least 21 years old to register and play at ph002. This is consistent with PAGCOR's minimum age requirement for online casino gaming in the Philippines. ph002 verifies age during account registration and again during KYC verification before any withdrawal is processed. Accounts found to be held by persons under 21 will be closed immediately.

To self-exclude from ph002, go to Account Settings and select Responsible Gaming, then choose Self-Exclusion. Your account will be closed within 24 hours. Alternatively, contact ph002 support via live chat and request immediate self-exclusion — our team will act on it right away. Self-exclusion is permanent account closure and cannot be reversed. Visit our Responsible Gaming page for more tools.

Yes. ph002 lets you set daily, weekly, or monthly deposit limits from Account Settings under Responsible Gaming. A reduction to your limit takes effect immediately. An increase to your limit requires a 24-hour cooling-off period before it activates — this delay is intentional, to prevent impulsive decisions during a session from overriding your long-term budgeting intentions.

ph002 offers 24/7 support via live chat on ph002.co, Messenger, and Viber. The average first response time is under 5 minutes. Support is available in English with Filipino-speaking agents available during peak Philippine hours. For non-urgent queries, you can email [email protected]. ph002 does not operate a telephone hotline.